INVESTIGATION OF THE EFFECT OF JOB SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON TRUST IN THE MANAGER IN THE EXAMPLE OF NURSES AND HEALTH TECHNICIANS

This research was conducted to reveal the trust in the managers (TM) of the job satisfaction ( JS) and organizational citizenship behaviors (OCB) of nurses and health technicians working in health enterprises, which have an important place in the country's economy. 498 nurses and health technicians living in the Marmara region of Turkey participated in the research. The collected data were analyzed with statistical package programs used in social sciences. As a result of the analysis, a positive and moderate relationship was found between job satisfaction (JS) with management and manager and trust in manager (TM), a weak positive relationship between job satisfaction (JS) with colleagues and trust in manager (TM), and a very weak positive relationship between job satisfaction with customers and trust in manager (TM). A weak positive relationship was observed between disciplined work and trust in the manager (TM). There was a weak relationship between undertaking the workload and trust in the manager (TM). There is no significant relationship between the feeling of belonging and trust in the manager (TM). According to the results of the regression analysis, Job Satisfaction (JS) with management and manager has a moderately positive effect on trust in the manager (TM). Job satisfaction with co-workers positively and weakly affects trust in the manager. Job satisfaction with customers negatively and weakly affects trust in the manager (TM). Disciplined work and feeling of belonging do not affect trust in the manager (TM), With the sub-dimension taking on the workload, the dependent variable has a very weak effect on trust in the manager (TM) positively.